Vivier Pharma has fast and reliable shipping options wherever you wish to receive your skin care products in Canada and internationally.
For shipping to the United States, please visit vivierskin.com
Shipping Options and Transit Times
We offer free Standard shipping on orders over $100.
|Economy 3 days*
|Economy $100+ 3 days*
*Business days to major city regions in Canada. Some additional delays may be experienced for regions outside of major city regions.
Note: At time of delivery, a notice card may be left at your door indicating where to pickup your package at the nearest location. Details are provided in your delivery confirmation.
INTERNATIONAL (excluding USA)
|Express International 3-10 days*
*Business days to major city regions in select destinations around the world. Some additional delays may be experienced for regions outside of major city centers or due to customs delays.
Orders shipped internationally are subject to duty and customs fees which are the responsibility of the recipient. See “Duties” section below for more information.
Orders cannot be shipped to post office (PO) boxes.
Order Processing Time
Orders are typically processed within 2 business days or less. Processing times may be longer during high volume periods or due to unforeseen circumstances. Shipping transit times are over and above processing times.
Confirmations (Order & Shipping)
All shipping options have tracking numbers for live tracing. At the time of placing your order with us you will receive an "Order Confirmation" by email confirming reception of your order. Once your order has been packed and shipped you will also receive a "Shipping Confirmation" by email providing you with your shipment tracking number. To ensure you receive our confirmations simply add us (email@example.com) to your email address book.
Prices listed on Vivier Pharma’s website are in Canadian Dollars (CAD) and all orders are processed in Canadian Dollars (CAD). Depending on where you are making your purchases, the prices will be converted on your credit card statement to your home currency based on your credit card’s exchange rate at the time of the purchase.
Duties (International customers)
Customers purchasing from outside of Canada will be responsible for payment of any applicable duties and/or customs fees at the time the order arrives at its destination. These fees are determined by the country where the package is shipped. Vivier Pharma is not responsible for any duties or customs fees. We recommend that you contact your local department of commerce to find out more information on any such fees that are applicable to your home country. Packages undergoing customs clearance may experience additional delays that are out of our control.
Contact Customer Care directly at firstname.lastname@example.org within 3 business days of receipt to advise of any shipping discrepancies (incorrect item received, missing item). Vivier Pharma will not be responsible for any discrepancies reported after 3 days of receipt.
Please note that shipping charges (and returns charges if applicable) are non-refundable. You will still be charged the shipping fees and any return fees if you refuse the items at the time of delivery.
Unclaimed Packages / Wrong Address Provided
Please note that any unclaimed shipments, refused shipments or returned packages due to wrong address provided are subject to the return shipping costs plus the original shipping charge that was paid by Vivier Pharma to send the package. If the shipping costs were originally paid by the customer, only the return shipping costs and any fees associated with the unclaimed or refused shipment will be charged to the customer. Please double check that your “shipping address” is correct to avoid incurring this fee. We will contact you if your unclaimed package is returned to us.
Changes to these terms
Vivier reserves the right to modify or change these conditions or refuse any order at any time at its sole discretion.
Rev. June 2023